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Questions and answers

  • Terms of Use

    1. Acceptance and Modification of the Terms of Use 1.1 Your access and use of the websites (the “Websites”) of Cafiniti Ltd (“Cafiniti”), which includes Cafiniti’s affiliated companies, are governed by the present terms of use (the “Terms of Use”). By accessing, browsing and using our Websites you acknowledge that you have read, understood and accepted, without reserve, these Terms of Use, as modified from time to time by us. 1.2 If we decide to modify our Terms of Use, we will post a new dated version on our Websites. Therefore, we invite you to consult these Terms of Use from time to time in order to familiarise yourself with any changes. 2. Copyright and Intellectual Property 2.1 The content of our Websites and namely but not exclusively the texts, marks, logos, diagrams, photographs, videos, sounds, music, layout, designs, know-how, technologies, products, and processes are the property of Cafiniti or its affiliated companies or are used with the authorisation of the owners, and accordingly are protected by copyright, trademarks, patents and all other intellectual or industrial property rights which exist under applicable law. 2.2 Except as provided in Section 3 hereinafter, nothing contained on our Websites shall be interpreted or construed as granting you a licence or a right to use any such content of our Websites. 3. Use of the Websites 3.1 You may download, display or print the content of our Websites solely for personal, non-commercial use, thereby retaining and reproducing each and every copyright notice or other proprietary rights notice contained in any information or other material you download. Any other use, including the reproduction, modification, distribution, transmission, or broadcast of the content of the Websites, in whole or in part and by any means, is strictly prohibited, except upon prior written consent of Cafiniti. 3.2 Cafiniti neither warrants nor represents that your use of any content displayed on its Websites will not infringe rights of third parties. 4. Information Deemed Non-Confidential 4.1 Any personally identifying data and information that you may send via the Internet to our Websites are protected and treated according to our Privacy Policy. Cafiniti invites you to read such Privacy Policy carefully before providing us with any such personally identifying data and information. 4.2 Any other information or material communicated to Cafiniti through the Internet, by electronic mail or otherwise, including any data, questions, comments, suggestions, ideas, graphics or the like, are and will be treated as non-confidential and non-proprietary. Anything you transmit or post becomes the property of Cafiniti and may be freely used for any purpose, including, but not limited to, reproduction, disclosure, transmission, publication, broadcast and posting. Specifically, Cafiniti is free to use any ideas, concepts, know-how, or techniques contained in any such communication you send to the Websites for any purpose whatsoever, including, but not limited to, developing, manufacturing, advertising and marketing products using such information. Any such use is without compensation to those providing the information, nor anyone else. 4.3 By submitting information, you are warranting that you own the material/content submitted, that it is not defamatory, and that Cafiniti’s use will not violate any third party’s rights. Cafiniti is under no obligation to use the information provided. 5. Disclaimer of Warranties 5.1 WITHOUT PREJUDICE TO SECTION 6 HEREINAFTER, ANY MATERIAL, INFORMATION AND ALL THAT YOU FIND ON THE WEBSITES ARE FURNISHED TO YOU “AS IS”, IN FUNCTION OF THEIR AVAILABILITY, AND WITHOUT GUARANTY OF ANY SORT, EXPRESS OR IMPLIED, INCLUDING, AMONG OTHERS, THE IMPLIED WARRANTY OF MERCHANTIBILITY, OR FITNESS FOR ANY PARTICULAR PURPOSE. 5.2 Cafiniti DOES NOT GUARANTEE THAT ITS WEBSITES OR THEIR CONTENT WILL CORRESPOND TO YOUR EXPECTATIONS, WILL NOT BE INTERRUPTED, TIMELY, SECURE AND FREE OF ERROR. 5.3 SOME JURISDICTION MAY NOT ALLOW CERTAIN LIMITATIONS OF WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. 5.4 Any advice or information, be it oral or written, obtained from Cafiniti or during the use of services made available on the Sites, shall not give rise to any guarantees which are not expressly provided for in the present Terms of Use. 6. Limitation of Liability 6.1 You access, use, browse and navigate on our Websites at your own risk and peril. 6.2 YOU RECOGNISE AND ACCEPT THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE REGULATIONS, NEITHER Cafiniti, ANY OF ITS AFFILIATED COMPANIES, NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE WEBSITES, MAY BE HELD LIABLE FOR ANY DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES, ANY INJURY TO REPUTATION, COSTS, LOSSES, DECREASE IN TURNOVER OR PROFITS OR LIABILITIES OF ANY NATURE WHATSOEVER (EVEN IF THE ADVENT OF SUCH DAMAGE WAS KNOWN OR COULD HAVE BEEN KNOWN BY Cafiniti), CAPABLE OF ARISING FROM YOUR ACCESS TO, OR USE OF, OR ON THE CONTRARY THE IMPOSSIBILITY TO USE, THE WEBSITES OR THEIR CONTENT. 6.3 ALL MATERIALS WHICH ARE DOWNLOADED OR OBTAINED BY ANY OTHER MANNER DURING THE USE OF OUR WEBSITES ARE AT YOUR OWN RISK AND PERIL. Cafiniti assumes no liability for any damage or virus which could affect your computer equipment or other property by reason of your access to, use or downloading of any material from its Websites or for any illegal intrusion or intervention in the IT systems. 6.4 Cafiniti reserves the right to interrupt or discontinue any or all of the functionality of its Websites. Cafiniti accepts no responsibility or liability whatsoever for any interruption or discontinuance of any or all functionality of its Websites resulting from actions or omissions of Cafiniti or any third party. 7. Change of Information The content of our Websites may contain inaccuracies or errors. Cafiniti reserves the right to make changes, corrections and/or improvements to such content any time without prior notice but does not assume any responsibility to do so. 8. Availability of Products / Services Our Websites may contain information on Cafiniti’s worldwide products and services, not all of which are available in every location. A reference to a Cafiniti product or service on the Websites does not imply that such product or service is or will be available at your location. 9. Links 9.1 As a service to our visitors, our Websites may contain hypertext links leading to other websites that are not operated or controlled by Cafiniti. Cafiniti shall not be considered as responsible for these sites and declines all responsibility and liability in relation to their content, legality, accuracy or functions. 9.2 The creation of any hyperlink to our Websites is prohibited without prior written consent of Cafiniti. 10. Miscellaneous 10.1 The present Terms of Use embody the entire agreement concluded between Cafiniti and yourself concerning the access and the use of the Websites and their content. Any other terms or conditions issued by Cafiniti and governing its relations with you, in particular relating to any service or purchase of product, shall supplement the Terms of Use; in the event of any inconsistency between them, the other terms or conditions shall prevail over these Terms of Use. 10.2 The fact that Cafiniti tolerates a violation by yourself of one of the obligations set out in the Terms of Use, or does not enforce a right attributed to it thereunder or under the law shall not be construed as a waiver by it to invoke and enforce its rights. 10.3 In the event that any provision of the Terms of Use is considered to be illegal by law or regulation, existing or future, or by a court ruling, then such provision shall be considered as stricken, all other provisions of the Terms of Use maintaining full force and effect between yourself and Cafiniti. 10.4 The headings of the provisions of the Terms of Use are for convenience alone and shall not alter or modify the terms and conditions in any manner.
  • Privacy Policy

    It is Cafiniti's policy to respect your privacy regarding any information we may collect while operating our websites. Website Visitors Like most website operators, Cafiniti collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Cafiniti's purpose in collecting non-personally identifying information is to better understand how Cafiniti's visitors use its website. From time to time, Cafiniti may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website. Cafiniti also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on blogs. Cafiniti only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that blog commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog where the comment was left. Gathering of Personally-Identifying Information Certain visitors to Cafiniti's websites choose to interact with Cafiniti in ways that require Cafiniti to gather personally-identifying information. The amount and type of information that Cafiniti gathers depends on the nature of the interaction. In each case, Cafiniti collects such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor’s interaction with Cafiniti. Cafiniti does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities. Aggregated Statistics Cafiniti may collect statistics about the behaviour of visitors to its websites. Cafiniti may display this information publicly or provide it to others. However, Cafiniti does not disclose personally-identifying information other than as described below. Protection of Certain Personally-Identifying Information Cafiniti discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organisations that (i) need to know that information in order to process it on Cafiniti's behalf or to provide services available at Cafiniti's websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organisations may be located outside of your home country; by using Cafiniti's websites, you consent to the transfer of such information to them. Cafiniti will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organisations, as described above, Cafiniti discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Cafiniti believes in good faith that disclosure is reasonably necessary to protect the property or rights of Cafiniti, third parties or the public at large. If you are a registered user of Cafiniti website and have supplied your email address, Cafiniti may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Cafiniti and our products. We expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Cafiniti takes all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personally-identifying and personally-identifying information. Cookies A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Cafiniti uses cookies to help Cafiniti identify and track visitors, their usage of Cafiniti website, and their website access preferences. Cafiniti visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Cafiniti's websites, with the drawback that certain features of Cafiniti's websites may not function properly without the aid of cookies. Business Transfers If Cafiniti, or substantially all of its assets, were acquired, or in the unlikely event that Cafiniti goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Cafiniti may continue to use your personal information as set forth in this policy. Ads Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognise your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Cafiniti and does not cover the use of cookies by any advertisers. Privacy Policy Changes Although most changes are likely to be minor, Cafiniti may change its Privacy Policy from time to time, and in Cafiniti's sole discretion. Cafiniti encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
  • Conditions of Sale Part 1

    1. INTRODUCTION The following are governed by these General Conditions of Sales: all orders placed by individuals, referred to as "you" or "customer", with Cafiniti Ltd. (registered in England & Wales with company registration number 12138430, with registered office at Isurus Fulfilment, Fidelity House, Fengate Peterborough, Cambridgeshire, PE1 5XG), referred to herein as "Cafiniti" or "we", "us" or "our", by telephone, on the Website, from your mobile phone via the Cafiniti application, on (each a "Remote Order") or in a Cafiniti Boutique, for machines as well as their consumables and accessories (the “Products"). Before using the Cafiniti website and associated webpages (the "Website") and/or placing an order, we kindly ask you to carefully review all the terms included in the present General Conditions of Sales together with the Privacy Policy and the Website Terms of Use and any additional conditions that may appear on the Website from time to time such as during promotions or campaigns. Each order placed with Cafiniti or any of its affiliated companies shall be governed by the present General Conditions of Sales. Unless otherwise provided in the present General Conditions of Sales, they shall apply to the exclusion of all other conditions. Our General Conditions of Sales may be modified from time to time by posting a new dated version on this Website. You are invited to read our General Conditions of Sales on a regular basis to be informed of these modifications. You will be subject to the General Conditions of Sales in force at the time you order Products from us, unless any change is required to be made to these by law or governmental authority (in which case it will apply to orders previously placed by you). You may exercise your right to cancel if you are not happy with the changes as they apply to your order. We will send you a copy of these General Conditions of Sales. You can also download, save and/or print a copy of your order receipt confirmation email and these General Conditions of Sales for your records. Any order placed through this Website can only be delivered to the United Kingdom of Great Britain and Northern Ireland, the Channel Islands and the Isle of Man. We regret that we cannot deliver elsewhere. 2. ORDERS 2.1 Registration As a prerequisite to place an order, you will be required to provide mandatory registration information, such as your name or email address that will need to be valid and up-to-date. Please inform us of any changes in your address or other information by updating your personal details on this Website without delay so that we can keep accurate records and deal with your request and orders. 2.2 Password and confidentiality After the registration procedure is completed on the Website, you will have a unique member account username and password (the "Credentials"). Security and confidentiality are important to us. To prevent your data from being compromised or eavesdropped during the use of our website we enforce the TLS protocol (Transport Layer Security), which establishes a secure and encrypted transmission between your browser and our servers, at all times on our e-Commerce platforms and at least during login on other platforms. We ask you, and it remains your responsibility, to maintain the confidentiality and security of your Credentials. Any successful login using your Credentials, regardless of whether it was executed by you or someone else, will be deemed as a personal act by you. If you know, or have reason to believe that your Credentials have been stolen or misused, or in case of any other security issue, please notify Cafiniti immediately by calling 0207 9932 842. You are also invited to take the following precautions: When you have completed your visit of the Website, always close the session. Your account username, password and access rights are exclusively for your personal use and should not be transferred to or shared with any other person. If Cafiniti knows or has reason to believe that your Credentials are indeed used by another person, Cafiniti shall immediately suspend the use of such account (including processing any transaction from such account). 2.3 Order process You can place your orders: by internet on this Website An order of Cafiniti Product through the Website is placed by clicking on "Add to Cart" button and proceeding to the checkout page. Minimum and maximum order quantities may also apply, which Cafiniti reserves the right to amend from time to time and in its sole discretion. After placing an order of Product/s on the Website, you will access an order confirmation webpage allowing you to review your order, choose your delivery method and check the total price. After accepting the General Conditions of Sales, you will be invited to provide payment details to finalise your order. Please never provide your debit or credit card details on letters or faxes. You will be called back by us to finalise the order and proceed to the payment in a secure way. 2.4 Order confirmation Once you have submitted and confirmed your order(s), Cafiniti will acknowledge receipt of the order(s) by setting out details of the ordered Product(s). This acknowledgement does not confirm our acceptance of your offer to purchase the ordered Product(s). After confirming receipt of your order(s), Cafiniti will check that the relevant Product(s) is (are) in stock. A contract for the sale of Products between you and Cafiniti will only be formed when Cafiniti confirms that all or part of the Product(s) is/are still available and has/have been dispatched. The contract is formed on sending of the shipment confirmation. The confirmation of dispatch by Cafiniti will be proof of a binding agreement between you and Cafiniti. The contract for the sale of Products will relate only to those Products whose dispatch we have confirmed. To the extent permitted by law, Cafiniti is entitled to refuse, cancel or terminate an order for any reasonable ground and at any time. For example we may refuse an order if a Product is totally or partially unavailable after the order is made. In this situation, you shall be informed of the delivery of partial order or the cancellation of your order. If you have already paid for some or all of the Product(s), we will refund you the full amount in respect of the relevant Product(s) and any delivery costs charged as soon as possible. Cafiniti may also refuse an order if there is an ongoing dispute concerning payment of prior orders or in the case of abnormal orders and orders which Cafiniti suspects are not placed in good faith. 2.5 Prices The prices payable for the items you order are those displayed on this Website on the date you place your order, inclusive of VAT but exclusive of delivery charges. Delivery charges, when applicable, will be billed at the rates indicated on the Website on the date you place your order, calculated in accordance with the size of the order and the delivery method you select. You will be advised of the delivery charges applicable to your order during the checkout process and before you place your order. The price of a Product and delivery costs displayed on the Website and confirmed in your order confirmation will normally be honoured. Cafiniti reserves the right to modify the prices of its Products in the future at any time and without notice. The modifications of prices will not apply to orders of Products already confirmed by Cafiniti. 2.6 Payment Payment shall be made by one of the methods you have selected during the checkout process. Payments can be made by Visa, MasterCard, American Express, Maestro, PayPal, Apple Pay, Goolge Pay. Payments must specify your client number and/or invoice number. Payment by credit or debit card is immediately due and payable at the time you place your order. Your card details are encrypted during all transmissions for security purposes. Depending on the payment establishment or payment service provider, payment by credit card may require an authorisation or be executed in multiples steps. In the event Cafiniti does not receive the authorisation, Cafiniti reserves the right to cancel your order. No order will be shipped until payment is received or payment has been authorised or processed. The data registered by our payment system constitutes full proof of the financial transactions. To ensure that your credit, debit or charge card is not being used without your consent, we may validate name, address and other personal information supplied by you during the order process against appropriate third party databases. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. 3. DELIVERIES 3.1 Delivery All Remote Orders confirmed by Cafiniti will be delivered to the delivery address you specified when placing your order. Cafiniti and/or companies authorised by Cafiniti may contact you by SMS, telephone and/or email with information regarding your order and delivery. Cafiniti does its utmost to ensure standard deliveries (after receipt of cleared funds and subject to stock availability, factors beyond Cafiniti's reasonable control and finance validation checks that Cafiniti, in its absolute discretion, deems to be necessary) the next day to the UK mainland (for orders placed by 8pm), within 1-2 days to Northern Ireland, and within 5 working days to the Scottish Highlands and Islands, Scilly Isles, Isle of Man, Isle of Wight, and Channel Islands. In case the delivery has not occurred within the above indicated term, you should either make contact with Cafiniti to agree on an additional delay to deliver the Products, or cancel your order by notifying Cafiniti. In order to deliver orders on time, Cafiniti strives to keep sufficient stocks of Products. However, it is possible that stocks of certain Products turn out to be insufficient for all deliveries to be affected on time. In such cases, you accept that Cafiniti is entitled to complete partial deliveries, or to defer delivery. Orders for Products available in limited quantities (such as Limited Editions, etc.) will only be accepted by us as long as stocks allow. 3.2 Transfer of property and risk The delivered Cafiniti Products shall remain our property until you have paid all amounts owing under the agreement in full, including the payment of all costs included in the order confirmation. All risk of loss or damage to the Products shall be transferred to you upon your taking delivery (or of any persons acting in your place). 3.3 Product verification At the time of the delivery, you are asked to verify that the number of items being delivered corresponds to that indicated on the delivery confirmation and that the Products are intact, undamaged, not wet and unaltered in any manner. In case you observe damage or missing items, you must notify our Customer Relationship Centre within a reasonable period after you discovered the damage or missing item and not later than two months. Cafiniti shall in such case provide you with identical replacement Products. This does not affect your legal warranty statutory rights detailed in Article 4.5 of the General Conditions of Sales.
  • Conditions of Sale Part 2

    4. RETURNS AND AFTER SALES 4.1 Cancellations If you cancel your order before you have received Product(s), you are entitled to refuse the delivery of the Product(s) and we will refund you in full without undue delay and in any event within 14 days after you have notified us of cancelling your order. 4.2 Right of withdrawal You may decide to cancel your contract at any time from the date of the shipment confirmation up until the date that is 14 days from receipt by you of the Products (or in the case of partial delivery, 14 days from receipt of the last of the Products forming part of the same order) by filling out the withdrawal form that can be found at the foot of these General Conditions, or by calling our Customer Relationship Centre on 02079 932 842. Once you have notified us of your intention to return the Product/s, you will have 14 days to return the Product/s to us, in accordance with our return policy detailed in Article 4.4 of the present General Conditions of Sales. You are liable for any diminished value of the Products resulting from the handling by you other than what is necessary to establish the nature, characteristics and functioning of the Products. 4.3 Effects of withdrawal If you exercise your withdrawal right, we shall reimburse to you all payments received from you, including the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we have received the Products back or you have supplied evidence of having sent back the Products, whichever is the earliest. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. 4.4 Return Policy When you return the Product, you must return the Products to us in an undamaged and unused condition at your expense (unless the Product is faulty or not as described) without undue delay and in any event within 14 days from informing us of your intention to return the item. You may be released from returning the Products at your expense by calling our Customer Relationship Centre on 02079 932 842 and requesting a free return label. Insofar as possible and practicable, the Products should be returned in their original condition and packaging. At your expense (unless the Product/s is/are faulty or not as described), you shall send back the Products, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. To the extent practicable, and for due process of you request, the Products should be returned accompanied by the invoice and the return form. The deadline is met if you send back the Products before the period of 14 days has expired. Your legal rights regarding defective Products (those that are faulty or mis-described) are not affected by your rights of return and refund in this Article 4 or by anything in these General Conditions of Sales. 4.5 Warranties Machines purchased are guaranteed by the machine manufacturer pursuant to the warranty conditions listed in the original Product documentation. Please consult your Product documentation for detailed information on the manufacturer's warranty, which is without prejudice to any of your statutory legal rights. 4.6 After-Sales Services You are responsible for the standard maintenance and cleaning of any machine you purchase from us. Given the technical characteristics of the machines and for safety reasons, repairs must only be performed by the manufacturer's after sales service personnel, in accordance with the conditions specific to each machine. The manufacturer and Cafiniti shall be released from any liability resulting from a modification, repair, addition and/or replacement of spare parts on the machine by any person other than the sales service department. If you encounter any problems or have any questions concerning the functioning, maintenance or after-sales service of your machine, please contact our Customer Relationship Centre on 02079 932 842 for advice and assistance. If your requirements are complex, Cafiniti may collect your machine at a pre-arranged time, organise the loan of a machine and bring back your machine when repaired at the chosen address. 5. LIABILITY The photographs and texts illustrating and describing the Products on this Website are non-contractual and for information purposes alone. Cafiniti shall not be liable in case of errors or omissions in the photographs or texts displayed on this Website. Without limiting the scope of these General Conditions of Sales and to the extent permitted by applicable law, Cafiniti's liability for losses you suffer as a result of our breach of these General Conditions of Sales or our negligence shall be no greater in amount than the purchase price of the Products in respect of which damages are claimed. Cafiniti is only responsible for any loss or damage you suffer which is a foreseeable consequence of our breach of these General Conditions of Sales or our negligence. We are not responsible for any loss or damage which is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or where it could be contemplated by you and us at the time your order is accepted by us Product We expressly exclude any liability for any loss or damage which may be incurred by you as a result of your breach of these General Conditions of Sales. We only supply the Products for personal and private use and you agree not to use the Products for any commercial, business or resale purposes. We have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity. Nothing in these General Conditions of Sales exclude or limits our liability for: (i) death or personal injury caused by our negligence; (ii) fraud or fraudulent misrepresentation; (iii) defective Products under the Consumer Protection Act 1987; or (iv) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability. 6. FORCE MAJEURE Cafiniti will make every reasonable effort to fulfil its obligations. However, Cafiniti cannot be held responsible or liable for delays or failure to deliver caused by circumstances beyond its reasonable control ("force majeure"). Such circumstances include without limitation strikes and industrial action by third parties, civil commotion, riots, wars, natural catastrophes or any others that make impracticable or impossible the Production, transportation or delivery of Products. In the event of a delay caused by force majeure, Cafiniti's obligations will be suspended and the time for performance of our obligations will be extended for the duration of the event. Cafiniti will perform its obligations as soon as reasonably possible, and it reserves the right to allocate any remaining Product supply among customers in a fair and reasonable manner. If we cannot perform our obligations due to such an event, you may cancel your contract. To cancel, please contact us. You will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including delivery charges. 7. SEVERABILITY If any provision or part-provision of these General Conditions of Sale is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of these General Conditions of Sale. 8. LAW AND FORUM The present General Conditions of Sales (and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) and your purchase of Products from Cafiniti shall be governed by and construed in accordance with the laws of England. Any dispute or claim arising out of or in connection with General Conditions of Sales or your purchase of Products from Cafiniti (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England. If you are a consumer resident in Northern Ireland, you may also bring proceedings in Northern Ireland and if you are a resident in Scotland, you may also bring proceedings in Scotland.
  • Subscription Plan Terms

    1.1 These terms and conditions govern your agreement with Cafiniti Ltd for a CafinitiPlus Subscription Plan. By choosing to purchase a CafinitiPlus Subscription Plan you accept these supplementary terms and conditions, in particular the weekly or monthly subscription term (the “Term”). These supplementary terms apply in addition to the Conditions of Sale Part 1 and Part 2, which can be accessed at How Much is it? 1.2 Your Cafiniti subscription plan has a fixed cost which will be charged to you through a Weekly or Monthly Fee (the “Fee”). The Fee is a fixed fee which varies depending on the subscription plan you select. 1.3 The first Fee will be payable at the time you sign up to the Cafiniti subscription plan. The Fee may be paid by Direct Debit or by debit/credit card. The subsequent Fees will be payable every month on the same day of the month as when your subscription was activated if you pay your Fee with a debit/credit card, or on the same day of the month (+ 7 days) if you chose Direct Debit. Security Checks 1.4 To ensure that your credit, debit or charge card is not being used without your consent, we reserve the right to validate name, address and other personal information supplied by you during the order process against appropriate third party databases. We also reserve the right to perform a credit check. By accepting these supplementary terms and conditions you consent to such checks being made. In performing these checks personal data provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. What’s Included in the CafinitiPlus Subscription Plan? 1.5 In order to purchase a CafinitiPlus Subscription Plan, you must register as a Cafiniti Member. When you purchase a CafinitiPlus Subscription Plan, you agree to pay the Weekly or Monthly Fee each week or month. In return for the Weekly or Monthly Fee, you can regularly select Cafiniti coffee products, which you can choose using your Cafiniti account as described below. 1.6 Provided you pass our security and credit checks, your account will commence 1.7 Weekly or Monthly subscriptions: Each week or month you will be charged a fixed amount in relation to your pre-selected product selection of Cafiniti coffee at You can check your current order status, add products, or cancel your account by visiting your account page by logging into your account on Cafiniti Credit is non-refundable and non-transferable and may not be exchanged for a cash equivalent. 1.8 Cancellation You have the right to change your mind and cancel your CafinitiPlus Subscription Plan at any time, without giving any reason. To exercise your right to cancel your CafinitiPlus Subscription Plan, you must inform us of your decision updating your online. account by logging onto Alternatively you can contact our Customer Relationship Centre on 02079 932 842, or email How Long Does the Subscription Last? 1.9 The Term for a CafinitiPlus Subscription plan is set by the user in Weekly or Monthly amounts. The Term begins on the date on which your first Weekly or Monthly Fee is received in cleared funds. For information about payments after the Term see After the Term 1.13. Terminating Your Subscription 1.10 Terminating during the Term: if you wish to terminate your Subscription before the end of the Weekly or Monthly Term, you may do so by contacting our Customer Relationship Centre on 02079 932 842 or by visiting a www.cafiniti,com and visiting your account centre and or by emailing You will not be entitled to a refund for any Weekly or Monthly Fees already paid at the date of termination. 1.11 This does not affect your statutory right to cancel your order within 14 days from receipt of the Cafiniti coffee product purchased as part of your Cafiniti subscription plan, as set out at 1.8 above. Failed Payments 1.12 If you fail to pay the Weekly or Monthly Fee when due, Cafiniti’s automated system will reattempt again until successful for three consecutive days. Any outstanding balance will be carried forward such that the next payment will be for the previous and current weeks or months. Cafiniti Ltd will freeze access to your Cafiniti account after two failed weekly or monthly payments until such payment is made. If payment is still outstanding 60 days after the Weekly or Monthly Fee was due, Cafiniti Ltd may treat this as your giving notice of termination. You will have to pay the appropriate Termination Fee as set out at 1.10 above if the termination takes effect before the end of the Term. After the Term 1.13 After the Weekly or Monthly Term, your Cafiniti subscription plan will automatically roll on. Cafiniti reserves the right to continue payments of the initial contractual value on a monthly basis until such time as a notification of cancellation (email confirmation sent to is received. Who Can Subscribe? 1.14 Customers must be at least 18 years old and reside in the UK. There is a limit of one Cafiniti subscription plan per person.
  • Nespresso® Trademark

    Nespresso® trademark is owned by Société des Produits Nestlé S.A.